Alice Kite

901-318-2467 • alicefkite@gmail.com

Computer Science • Cloud Technician

Areas of Expertise

Cloud Development • Database Management • Team Collaboration • Project Management • Organizational Effectiveness • Creative Problem Solving • Detail-Oriented • Process Improvement • Policy Implementation • Data Analysis • Software Troubleshooting

Experience

Employment

ESPORTS ENGINE
Online Admin III | 2021 - Present

Drove 30+ high profile projects from creation through completion for Twitch, Epic, Nintendo, and Brawl Stars.
Tracked and maintained in-game scores and handling of all support to ensure streamlined operations.
Utilized proven and demonstrated knowledge of the field to maintain consistent communications through Discord, Twitch, and Battlefy chats and support.
Worked with a talented and diverse team to implement processes and processes as needed.

QubicaAMF Worldwide
Technical Support Technician | November 2023 - June 2024

Worked in a team taking calls and emails related to scoring and electromechanical issues that bowling centers faced.
Used Microsoft Sharepoint to open and work on new cases based on calls and emails received.
Frequently remoted into centers using TeamViewer and UltraVNC to assist with issues.
Assisted in acquisition and setting up of new equipment within bowling centers across the world.
Managed Fortinet internet gateways to ensure my team had direct access to centers’ network services.
Directly worked with cybersecurity division in ensuring our team met with Coalfire compliance policies.

Projects

Cloud Gaming Infrastructure
January 2024 - Ongoing

Solution for an online gaming community of hundreds of players who were unable to play together due to distance and inefficient existing infrastructure.
Used Terraform and AWS to create cloud servers used as an alternative framework for online gaming.
Learned how to use Terraform from scratch to create all of my resources using only existing documentation.
Tested different instance types and machine images to optimize performance.
Actively creating resources in multiple regions to allow for individuals from around the world to play against one another.
Made my code open source to be used by any community without existing online frameworks for their game.

Education & Credentials